neurvana's promise
Innovation Should Never Be a Risk to Your License
We don’t just "plug in AI." We operate on a medically-aligned safety framework designed to protect your practice, your patients, and your reputation.
neurvana's promise
Innovation Should Never Be a Risk to Your License
We don’t just "plug in AI." We operate on a medically-aligned safety framework designed to protect your practice, your patients, and your reputation.
Safety content last updated: April 3rd, 2026
The Core Philosophy: Relief Requires Safety
For automation to provide true Administrative Relief, you must trust the infrastructure. Neurvana adopts a "Shared Responsibility" model, ensuring that every layer of your Practice Blueprint is anchored in enterprise-grade standards.
We protect your practice across four critical dimensions:
Privacy (HIPAA),
Security Management (ISO 27001),
Infrastructure Integrity (SOC 2), and
AI Governance (ISO 42001).
The Compliance Quadrant
How we layer protection around your practice.
| Layer | Standard | The Neurvana Execution |
|---|---|---|
| Privacy | HIPAA | The Legal Shield. We sign a Business Associate Agreement (BAA). Your patient data is ring-fenced within HIPAA-eligible Google Cloud environments. |
| Security Management | ISO 27001 | The Operational Standard. We maintain an Information Security Management System (ISMS) that governs how data is handled, stored, and accessed. This ensures consistent risk assessment and mitigation. |
| Infrastructure | SOC 2 | The Vault. Your data lives on SOC 2 Type 2 certified infrastructure (Google Cloud/AWS). We enforce strict IAM (Identity & Access Management) protocols. |
| AI Governance | ISO 42001 | The Process. We align with the international standard for AI Management. Our workflows are supervised, explainable, and risk-managed. |
Information Security & ISO 27001
The Gold Standard for Data Integrity. ISO/IEC 27001 is the international benchmark for managing information security. By adhering to this standard, Neurvana ensures that your clinic’s data is managed through a systematic approach.
- Access Control: We utilize multi-factor authentication and the principle of least privilege. No one accesses your practice data unless it is strictly required for system maintenance.
- Asset Management: Every piece of hardware and software used to deliver your Practice Blueprint is tracked, patched, and secured.
- Incident Readiness: We maintain a rigorous response protocol to identify and neutralize potential threats before they impact your clinical operations.
AI Safety & ISO 42001 Alignment
The Guardrails for Our Algorithms.
Most agencies connect a chatbot and hope for the best. We align our operations with ISO/IEC 42001, the international standard for Artificial Intelligence Management Systems.
- Systematic Risk Management: We maintain internal protocols for model behavior. We don’t guess: we monitor.
- The "Qualified Review" Protocol: In alignment with healthcare acceptable use policies, our systems are hard-coded to require Qualified Professional Review. The AI drafts the prior authorization: you verify it.
- Human-in-the-Loop Fallbacks: Automated processes regarding patient intake include "transparent handoffs." If the system detects complexity beyond its confidence threshold, it flags the record for your manual review.
Clinical-Grade Architecture
We do not use generic consumer bots. Our infrastructure utilizes specialized model ecosystems engineered for regulated environments.
- Zero-Training Guarantee: Through our API-tier integrations, no patient data is ever used to train public models. Your clinic’s data remains yours.
- Data Minimization: We utilize the Model Context Protocol (MCP) to securely fetch external data (CMS coverage, ICD-10 registries) without exposing your internal records to the public web.
- Encrypted Drafting: All clinical documentation drafts are encrypted at rest (AES-256) and in transit (TLS 1.2+).
Infrastructure Security: Render, Google Cloud & Firestore
We do not host your data on private, unmonitored servers. We utilize industry-leading platforms to manage your Practice Blueprint under a HIPAA-compliant configuration.
- Hardened Hosting (Render): Both our application logic and the patient-facing front-end are hosted on Render, which maintains ISO 27001 certification. This ensures that the entire user journey, including the initial intake and portal interfaces, is physically and logically secured.
- Database Integrity (Firestore): We utilize Google Cloud Firestore to manage clinical data. Google secures the physical hardware and the database engine, while Neurvana secures the configuration. We enforce Multi-Factor Authentication (MFA) and Least-Privilege access across all records.
- Advanced Audit Logging: We leverage Google Cloud’s Data Access Audit Logs to ensure every read and write to your database is logged, traceable, and ready for clinical review.
- Regional Data Residency: Your data is stored in specific Google Cloud regions chosen for their compliance posture and proximity to your practice.
The BAA: Your Legal Shield
We are an Operations Guide, not just a software vendor. We sign a Business Associate Agreement (BAA) with your practice to codify our commitment to your data. We have also executed a BAA with Google Cloud to cover our use of Firestore and other HIPAA-eligible services. This ensures an unbroken chain of compliance from Google’s data centers to your desk.
You are the clinical authority. We provide the secure system.
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